Booking and Class Cancellations
Q : What do I need to do when I want to book a class?
A : After you login, you will be brought to your dashboard. The next class that you can book will show up. For the first time login, every student is required to take the assessment test, which is done one on one with any English Gang teacher. Click on “book” to book a class with a teacher. Choose a teacher and click on the teacher’s profile. Go to the teacher’s schedule and click on the day and the time slot that is convenient for you. Click on “Save” to book this time with the teacher.
Q : Can I rebook a class again if I booked the class and then canceled it?
A : To cancel your booked class, go to the column on the left-side of the page, and click on “my classes,” and select “upcoming classes.” To cancel a class, click on the red box that says “cancel this class.” Please enter the reason for your cancellation and the click on submit.
Q : Do I have to inform anyone in case that I want to cancel my booked class or I want to postpone my class until later?
A : Cancellation must be made at least 24 hours in advance. Cancellation or postponement less than 24 hours, your booked class will be deducted from your account as we must compensate our teacher’s missed opportunity to teach other students. Approved sickness absences are not charged.
Q : How many classes can I book in advance?
A : Each student can book as many classes in advance as they'd like.
Q : What’s going to happen if I’m late for the class?
A : If a student is more than 10 minutes late for the class, we will class that case as “Class Cancelled," and the class will be deducted from your account if the teacher cannot extend the time.
Q : What is your cancellation policy?
A : Classes can be cancelled 24 hours or more in advance completely free of charge. If a class is cancelled with less than 24 hours before the start of the class, you will be charged for that class. This is done to compensate the teacher for that slot that could have been filled by another student. If you cancel with a doctor's note, there is no charge for that class.
Q : What happens if a teacher misses or cancels a class?
A : Just like students, teachers can cancel classes free of charge 24 hours or more before the class begins. If they cancel with less than 24 hours to go, or if they miss the class completely, the student will be credited with one additional class and will not be deducted for the missed class.